('lesson 11 投诉及索赔

complaint and claim

01 here are several complaints about the latest shipment for you to handle.

这是最近一批货的一些投诉，需要您处理。

单词释义 complaint [k?m?ple?nt] n. 投诉，抱怨

02 what if the complaint is about high price?

如果是关于价格过高的投诉，该如何处理？

语法提要

what if 在这里用于提出假设，意思是“假如……怎么办”“要是……将会怎样”，其后的句子可以用一般现在时，也可以用虚拟语气，即用一般过去时或should+动词原形。

03 i am not very satisfied with your service.

我对你们的服务不太满意。

类似表达

i am not content with your service. / your service is not so satisfactory. / your service made me feel uneasy.

04 he will sue the company for damage.

他将控告那家公司，要求赔偿损失。

单词释义 sue [su:] vt. vi. 起诉，控告

05 we have a complaint about the quality.

我们要投诉质量问题。

词组释义 complaint about... 关于……的投诉

06 what can we do to compensate you?

我们要怎样做才能补偿您？

类似表达

what can we do to make you feel better? / how can we make it up to you?

07 the goods you sent to us are far below the standard stipulated in the contract.

贵方运来的货物远远低于合同所规定的标准。